Billing & Subscriptions
Manage your Domavia subscription, payment methods, and billing information.
Manage your Domavia subscription, payment methods, and billing.
Subscription plans
Free
For individuals getting started
- 1 opportunity match per month
- Up to 5 document uploads per month
- 100 MB storage
- Email support
Explorer ($29/month)
For individuals planning a move abroad
- 5 opportunity matches per month
- 5 document templates
- Community access
- Basic alerts
- Save 2 months with annual billing ($290/year)
Navigator ($99/month)
For professionals managing complex workflows -- most popular
- 15 opportunity matches per month
- Unlimited document templates
- 5 document processing requests per month
- 1 expert consultation per month
- Priority support
- Advanced alerts
- Family profiles
- Save 2 months with annual billing ($990/year)
Pathfinder ($299/month)
For power users who need the full platform
- Unlimited opportunity matches
- Unlimited document processing
- 4 expert consultations per month
- 2 advisor consultations per month
- Dedicated account manager
- Investment analysis
- Multi-country planning
- Save 2 months with annual billing ($2,990/year)
Enterprise ($999/month starting)
For organizations with custom requirements
- Unlimited document processing, expert consultations, and advisor access
- Custom branding
- API access and bulk processing
- Custom integrations
- Dedicated support channel
- Custom contracts
Contact [email protected] for enterprise pricing.
Managing your subscription
View your plan
Go to Settings > Billing > Subscription to see your tier, billing date, and usage.
Upgrade
- Go to Settings > Billing
- Click Upgrade Plan
- Select your new tier
- Confirm upgrade
You get immediate access to the higher tier with a prorated charge for the remaining days in your current billing period.
Downgrade
- Go to Settings > Billing
- Click Change Plan
- Select the lower tier
- Confirm downgrade
The change takes effect at the end of your current billing period. You keep your current features until then.
Cancel
- Go to Settings > Billing
- Click Cancel Subscription
- Confirm cancellation
Access continues until the end of your billing period. Your data is retained for 90 days, and you can reactivate anytime.
Payment methods
Accepted cards: Visa, Mastercard, American Express, Discover
Add a payment method
- Go to Settings > Billing > Payment Methods
- Click Add Payment Method
- Enter card details
- Click Save
Update or remove
- Go to Settings > Billing > Payment Methods
- Click the menu icon next to a card
- Select Make Default or Remove
Failed payments
If a payment fails, you receive an email notification immediately. Domavia retries automatically after 3 days and again after 7 days. After 3 failures, your subscription is suspended.
To fix a failed payment:
- Update your payment method
- Click Retry Payment
Invoices
Go to Settings > Billing > Invoices to view past invoices. Each invoice includes:
- Invoice number and date
- Amount charged
- Payment status
- PDF download link
Usage and limits
Monitor usage
Go to Settings > Billing > Usage to track your API requests, AI operations, document storage, and webhook deliveries in real time.
Usage alerts
Set up alerts at 80% and 95% usage thresholds in Settings > Billing > Alerts. Choose email or in-app notifications.
At the limit
When you hit your plan limit:
- API requests return 429 (rate limited)
- A prompt to upgrade appears
- No overage charges -- usage resets at the next window
Billing information
Update billing address
Go to Settings > Billing > Billing Information to update your address. This determines tax calculation.
Tax information
For business accounts, enter your VAT/Tax ID and upload any exemption certificates in Settings > Billing > Tax Information.
Refunds
- First month: Full refund within 14 days
- Subsequent months: Cancel to stop future charges (no partial refunds)
- Annual plans: Prorated refund within 30 days
To request a refund, email [email protected] with your account email, reason, and invoice number.
Discounts
- Annual plans: 2 months free (pay for 10 months)
- Non-profits: 50% off (verification required)
- Students: 50% off (verification required)
- Startups: Custom pricing for accelerator programs
Contact [email protected] for discount codes.
Support
- Billing questions: billing@domavia.app
- Technical support: support@domavia.app
- Documentation: Domavia Docs