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Contact Support

Get help from our expert support team. We're here to assist you with any questions about using Domavia for your international property investment and mobility planning.

Support Channels

Email Support

General Support: support@domavia.app

Detailed assistance for complex issues
File attachments for screenshots and documents
Follow-up tracking with ticket numbers

Specialized Support Teams:

Technical Issues: support@domavia.app
Billing Questions: billing@domavia.app
API Support: developers@domavia.app
Partnership Inquiries: partners@domavia.app

Community Forum

community.domavia.app

Peer-to-peer support from experienced users
Expert participation from our professional network
Knowledge sharing and best practices
Feature requests and feedback

What to Include When Contacting Support

For Technical Issues

Required Information:

Account email or username
Browser and version (e.g., Chrome 120.0)
Operating system (e.g., Windows 11, macOS 14)
Device type (desktop, mobile, tablet)
Error messages (exact text or screenshots)
Steps to reproduce the issue

Helpful Additional Information:

When the issue started
What you were trying to do
Any recent changes to your setup
Network connection type and speed
Screenshots or screen recordings of the issue

For Account and Billing Issues

Required Information:

Account email address
Billing address on file
Last 4 digits of payment method
Invoice number (if applicable)
Specific issue description

For Security:

We'll never ask for your full password
We'll never ask for complete credit card numbers
We may ask for account verification questions
Two-factor authentication may be required

For Property and Investment Questions

Helpful Information:

Property ID or listing URL
Location of interest
Investment budget and timeline
Citizenship and current residence
Specific questions or concerns

Support Quality and Satisfaction

Our Commitment

We're committed to providing excellent support:

Knowledgeable agents with platform expertise
Ongoing training on platform capabilities and markets
Customer satisfaction tracking and improvement
Regular feedback collection and implementation

Satisfaction Metrics

Current Performance:

Customer satisfaction: Committed to excellence in support
First contact resolution: We work to resolve issues efficiently

Feedback and Improvement

How to Provide Feedback:

Post-support surveys after each interaction
Annual satisfaction surveys
Feature requests through the community forum
Direct feedback to support managers

Self-Service Resources

Knowledge Base

help.domavia.app

Searchable articles on common topics
Step-by-step guides with screenshots
Video tutorials for complex processes
Regular updates with new content

Video Tutorials

Getting Started Series:

Account setup and profile completion
Property search and filtering
Using AI recommendations
Connecting with experts

Advanced Features:

Investment analysis tools
Document management
Mobile app usage
API integration

Emergency Support

What Constitutes an Emergency

Technical Emergencies:

Complete platform outage affecting all users
Security incidents or suspected breaches
Data loss or corruption issues
Payment processing failures

Investment Emergencies:

Time-sensitive property opportunities
Urgent legal or regulatory changes
Market crisis situations
Critical deadline assistance

Emergency Contact Process

Email support@domavia.app with "URGENT" in the subject line
Check status.domavia.app for known incidents
Post in the community forum for peer assistance

International Support

Language Support

Primary Languages:

English (native support team)
Spanish (native support team)
Portuguese (native support team)
French (partner support)

Additional Languages:

German, Italian, Dutch (translation available)
Mandarin, Japanese (limited hours)
Arabic (partner support in UAE)

Regional Expertise

European Markets:

Local market knowledge for major cities
Legal and regulatory expertise
Currency and tax considerations
Cultural nuances and practices

North American Markets:

US and Canadian real estate expertise
Immigration pathway knowledge
Tax treaty implications
Cross-border investment strategies

Escalation Process

When to Escalate

Escalate your issue when:

Initial support doesn't resolve your issue
Complex technical issues require specialist knowledge
Billing disputes need management review
Service quality concerns arise

Escalation Steps

Request escalation during your support interaction
Provide case number and previous interaction details
Explain why escalation is needed
Receive confirmation of escalation
Connect with senior specialist or manager

Management Contact

For Unresolved Issues:

Support Manager: support@domavia.app
Customer Success: support@domavia.app
Executive Escalation: Available for enterprise customers

Status and Updates

Service Status

status.domavia.app

Real-time system status
Planned maintenance notifications
Incident reports and updates
Historical uptime data

Communication Channels

Stay Informed:

Email notifications for account-specific issues
SMS alerts for critical service updates (opt-in)
Social media updates (@DomaviSupport)
In-app notifications for platform changes

Need assistance? Email support@domavia.app. We're here to help you succeed in your international property investment journey.